Refund policy

Returns and Exchanges

General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.

Original shipping and handling charges are not refundable. Returns must be pre authorized by us and are subject to a 15% restocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions:

1. Use this link https://shopify.com/85652111642/account to sign into the account used to purchase the product you wish to return. 
2. Click "Request return" for the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
3. Select a return reason and add a note for the store.
4. Click "Request return".

 Once the return is approved the products can be sent via prepaid UPS mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or Email Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.

Special Order Item Terms and Conditions

Customers can cancel their order for up to 48 hours after the order is placed. Cancellation after the 48 hour window will be processed as a refund, incurring a restocking fee of 15% of the order total. Orders cannot be canceled after they have been processed for shipping. NO EXCEPTIONS! These items have a 15 day refund policy; customers who wish to refund a special order item must make the request within 15 days of the purchase. The customer must have the original order number and the product(s) must be in the original packaging as it is necessary for all returns or credits. JACK’d Carts reserves the right to accept or decline any refund request. All approved refunds will be subjected to a restocking fee of 15% of the order total. The customer is responsible for all shipping costs related to returning product(s). 

Sales Tax

Sales tax is charged on instate orders if required by law.

Payment Methods

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.

Products on order with the manufacturer

If a product is on order with the manufacturer scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. These orders will be filled as soon as the products become available.

Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Shopify.

Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices and/or options on the website do not obligate us to those incorrect prices and/or options. We reserve the right to refuse to sell to anyone for any reason.